FAQ
Frequently Asked Questions (FAQ)
Welcome to the Kalomadi FAQ page. We’re here to make your shopping experience as smooth as possible. If you need further assistance, please contact our customer support team anytime.
1. How long will it take to receive my order?
Our estimated delivery times are:
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Handling time: 1–2 business days
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Transit time: 6–8 business days
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Estimated delivery time: 7–10 business days total
For more details, please see our Shipping Policy.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Kingdom, with no minimum purchase.
3. Where is Kalomadi located?
Kalomadi is a UK-based online store, offering high-quality products with fast and reliable shipping across the United Kingdom.
4. What if I receive a defective product?
If your item arrives defective, we will replace it at no cost.
Please contact us and return the item within 30 days. For full details, see our Refund & Return Policy.
5. Can I cancel my order after it’s placed?
Yes. Orders can be canceled within 24 hours of placement.
Contact our support team as soon as possible to cancel your order.
6. What is your return policy?
We offer a simple and stress-free return process.
You can read the full details on our Refund & Return Policy page.
7. When will I get my refund after returning a product?
Once we receive and inspect your return, your refund will be processed.
Refunds usually appear on your original payment method within 5–7 business days, depending on your bank.
8. Do you offer warranties on your products?
Yes! All purchases include a 30-day warranty.
More information can be found in our Refund & Return Policy.
9. How can I contact customer support?
You can reach us via:
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Email: SUPPORT@kalomadi.com
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Phone: +44 7418 353528
10. Do you ship internationally?
Not at the moment. We currently ship exclusively within the United Kingdom.
11. Do you have a physical store location?
No, we are an online-only store. This allows us to offer competitive prices and a wide selection of products.
12. Can I place a bulk order for my business or organization?
Yes! We accept bulk orders.
Please contact our support team for more information.
13. How do I exchange a product?
For exchange instructions, please refer to our Refund & Return Policy.
14. How can I track my order?
You will receive a tracking number by email once your order ships.
You can use it to track your order until it arrives.
Contact Information
Store Name: Kalomadi
Address: 68 Hanbury St, London E1 5JL, Royaume-Uni
Email: SUPPORT@kalomadi.com
Phone: +44 7418 353528
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)